Maxfix Plumbing and Heating ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or contact us for a quote or callout, how we use it, and what rights you have over it.
Who we are
Maxfix Plumbing and Heating, [registered company name and number if applicable], based near Kingston upon Thames, Surrey. You can contact us about this policy at [email address] or on 020 3488 0912.
What information we collect
When you use our contact form, call us, or message us, we may collect: your name, phone number, email address, property address, details of the job you need doing, and any photos you choose to send us of the problem. If you browse our website, we may also collect standard technical information such as your IP address, browser type, and pages visited, usually via analytics cookies (see our Cookie Policy).
How we use your information
We use your information to:
- Respond to your enquiry and provide a quote
- Arrange and carry out the work you've asked us to do
- Keep records of jobs for guarantee and Gas Safe compliance purposes
- Send you appointment confirmations and updates
- Only if you've agreed to it — get in touch about future servicing or offers
We do not sell your personal information to third parties.
Who we share it with
We may share your information with:
- [any subcontractors or specialist engineers used for certain jobs]
- Our accounting/invoicing software provider [e.g. QuickBooks, Xero]
- Payment processors if you pay online or by card [e.g. Stripe, SumUp]
- Gas Safe Register where required for certification records
We do not share your information with anyone else except where required by law.
How long we keep it
We keep job and customer records for [retention period, e.g. 6 years in line with standard UK record-keeping and warranty/guarantee obligations]. Gas safety certificates and related records are kept for the period required by Gas Safe Register rules.
Your rights
Under UK GDPR, you have the right to:
- Ask us what personal information we hold about you
- Ask us to correct anything that's inaccurate
- Ask us to delete your information (where we're not legally required to keep it, e.g. for gas safety records)
- Object to us using your information for marketing
To use any of these rights, contact us at [email address]. If you're unhappy with how we've handled your data, you can also complain to the Information Commissioner's Office (ico.org.uk).
Cookies
Our website uses cookies — see our Cookie Policy for full details.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.